BLACKFOX SOFTWARE LTD

ACCEPTABLE USE POLICY

Version: 1.0

Version Date: October 30, 2026

Effective Date: October 30, 2026

This Acceptable Use Policy (the "AUP") sets out the rules that apply to all use of the BlackFox Platform and any related services (together, the "Services") provided by BlackFox Software Ltd ("BlackFox"). The AUP is incorporated by reference into the Master Services Agreement between BlackFox and each Client, and each Client is responsible for ensuring that its Authorized Users comply with the AUP.

Capitalized terms used but not defined in the AUP have the meanings given in the Master Services Agreement.

1. General Rules#

You may use the Services only for lawful business purposes and in accordance with the Master Services Agreement, any applicable Order Form and Schedules, this AUP, and all applicable laws.

2. Prohibited Uses#

You will not, and will not permit any other person to, use the Services to:

2.1 Break the law. Use the Services for any unlawful purpose, or in a manner that violates any applicable law or regulation, including employment standards, tax, privacy, anti-money-laundering, or consumer protection laws.

2.2 Misuse tip payouts or wages. Use the Payment Services or the BlackFox Platform to:

(a) deduct amounts from employee tips or wages in a manner that is not permitted under applicable employment standards legislation, including for the purpose of covering credit card processing fees, uniform costs, cleaning costs, or business losses;

(b) redirect tips or wages away from the employees who earned or are entitled to them;

(d) circumvent obligations under the Employment Standards Act (British Columbia) or equivalent legislation in other provinces.

2.3 Harm others. Use the Services to harass, threaten, defraud, or harm any person, including any employee, contractor, or recipient of a payout.

2.4 Compromise security. Attempt to:

(a) gain unauthorized access to the Services, any BlackFox system, or any account belonging to another person;

(b) probe, scan, or test the vulnerability of any BlackFox system without prior written authorization from BlackFox;

(d) interfere with, disrupt, or degrade the Services, including by introducing malware, viruses, or malicious code; or

(e) circumvent any technical limitation, access control, or rate limit.

2.5 Misuse accounts. Share, transfer, or resell account credentials; allow a single Authorized User account to be used by more than one individual; or maintain an active Authorized User account for a person who no longer needs access.

2.6 Impersonate. Impersonate any person or entity, or misrepresent your affiliation with any person or entity, in connection with your use of the Services.

2.7 Interfere with the Payment Services. Provide inaccurate bank account or recipient information, initiate payouts you know or should reasonably know will fail, or use the Payment Services in a manner intended to defraud any person, including the Payment Services Provider.

2.8 Copy or reverse engineer. Copy, modify, translate, reverse engineer, decompile, or disassemble the Services, except to the extent expressly permitted by applicable law.

2.9 Scrape or extract. Use any automated means, including bots, scrapers, or crawlers, to access the Services or extract data from the Services, except through documented application programming interfaces made available by BlackFox for that purpose.

2.10 Benchmark or compete. Use the Services for the purpose of building or improving a competing product or service, or for benchmarking or competitive analysis.

2.11 Overload the Services. Use the Services in a way that imposes an unreasonable or disproportionately large load on BlackFox's infrastructure, or that interferes with other Clients' use of the Services.

3. Content and Data Rules#

You will not submit any content or data to the Services that:

(a) contains information you do not have the right to share, including trade secrets or personal information you have not obtained on a lawful basis;

(b) contains malware, viruses, or other harmful code;

(d) contains information about individuals under 16 years of age, except to the extent expressly permitted by BlackFox for employee record purposes and only where the Client has obtained appropriate parental consent as required by applicable law.

4. Reporting Violations#

If you become aware of any actual or suspected violation of this AUP, please report it to BlackFox at admin@goblackfox.com or through the Services. This includes:

(a) unauthorized access to any account;

(b) suspected fraud in connection with a payout;

(d) any other misuse of the Services.

5. Enforcement#

5.1 BlackFox Response. If BlackFox believes that a Client, an Authorized User, or any other person has violated this AUP, BlackFox may:

(a) investigate the suspected violation, including reviewing account activity and Client Data as reasonably necessary;

(b) require the Client to remedy the violation within a specified period;

(c) suspend the Client's or an Authorized User's access to the Services in accordance with Section 9 of the Master Services Agreement;

(d) terminate the Master Services Agreement or any Order Form for material breach in accordance with Section 8.6 of the Master Services Agreement; or

(e) report the violation to law enforcement or regulatory authorities where BlackFox reasonably believes reporting is required by law or necessary to protect BlackFox, its Clients, or third parties.

5.2 No Obligation to Monitor. BlackFox is not obligated to monitor Client or Authorized User activity for compliance with this AUP. Any monitoring undertaken by BlackFox is at its discretion and does not create any duty to monitor.

6. Updates to This AUP#

BlackFox may update this AUP from time to time in accordance with Section 6.2 of the Master Services Agreement. Updates will be posted at https://goblackfox.com/legal/acceptable-use with an updated effective date.

7. Questions#

Questions about this AUP may be directed to BlackFox at admin@goblackfox.com.

End of Acceptable Use Policy

Acceptable Use Policy, version 1.0: https://goblackfox.com/legal/acceptable-use/1-0